Refund policy

At Brush & Bridle, we strive to ensure that every customer is happy with their purchase. Please read our Return & Refund Policy carefully before placing your order.

Returns

• Returns will only be accepted for new, unused items that are returned in their original condition, with all original packaging and tags attached.
• Return requests must be made within 7 days of receiving your order.
• Items that have been used, damaged, altered, or are not in their original condition will not be eligible for a return.
• Customers are responsible for the cost of return shipping unless the item received is incorrect or defective.

Second-Hand Items

Please note that all second-hand (pre-owned) items are sold as is. Due to the nature of these items, we do not offer refunds, returns, or exchanges on any second-hand products. We do our best to accurately describe and photograph all second-hand items, including any visible wear or defects.

Incorrect or Damaged Items

If you receive an incorrect item or an item that has been damaged during transit, please contact us within 48 hours of receiving your order. Please include your order number and clear photographs of the item and packaging so that we can assess the issue and arrange a suitable resolution.

Refunds

• Once an approved return has been received and inspected, your refund will be processed to your original payment method.
• Shipping charges are non-refundable unless the return is due to an error on our part.
• Refund processing times may vary depending on your bank or payment provider.

If you have any questions regarding our Return & Refund Policy, please contact Brush & Bridle before making your purchase.